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Frequently Asked Questions

Login and Registration Issues

Why do I need to register?
You are not obliged to do so, but the forum administrator can restrict the release of messages to registered users. By registering, you can also have access to additional features not available to visitors, such as the display of custom avatars, using the private messaging, sending emails to other users, the membership in a group of users, etc. Registration only takes a short time, so we recommend you do so.
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What is COPPA?
The COPPA (Child Online Privacy and Protection Act) is a law of the United States of America which asks websites potentially collecting information on minors under the age of 13 years written consent of parents or legal guardians of minors involved . If you do not know whether this law applies to minors under the age of 13 years listed in your forum, we advise you to contact a solicitor who can provide information. Please note that phpBB Limited and the owners of this forum can not provide legal advice and should therefore not be contacted about this, except when assistance is on the question "Who do I contact about abuse issues or legal matters related to this board? ".
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Why can not I register?
It is possible that the board administrator has disabled registration to prevent new visitors from signing up. Similarly, it is also possible that the forum administrator has banned your IP address or prohibit the use of the user name you want to use. For further information, please contact a board administrator.
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I registered but I can not login!
First check that your user name and password are correct. If COPPA support is enabled and you specified being under 13 years old during registration, you must follow the instructions you received. Some boards will also require new registrations to be activated, either by yourself or by either an administrator before you can logon; this information was present during registration. If you received an e-mail, see the instructions. If you do not receive email, you probably specified the wrong email address or email is filtered as spam. If you are sure (e) that the email address you provided is correct, try contacting the board administrator.
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Why can not I log in?
Several reasons can be the cause. Make sure before all that your user name and password are correct. If this is the case, contact a board administrator to make sure not to have been banished. It is also possible the website owner has a configuration problem and the need to correct it.
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I had already registered in the past but can now log in anymore!
It is possible an administrator has deactivated or deleted your account for any reason. Also, many boards periodically remove inactive users to reduce the size of their database. If that were the case, sign up again and try to participate more actively in the forum discussions.
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I've lost my password !
Do not panic ! While your password can not be retrieved, it can easily be reset. Visit the login page and click I've lost my password. Follow the instructions and you should be able to log in again quickly.
However, if you can not reset your password, please contact a board administrator.
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Why am I automatically disconnected?
If you do not check the box Remember me when you login to the forum will only keep you logged in for a preset period. This prevents your account to be used by someone else. To stay logged in, check the box Remember me when you login to the forum. This is not recommended if you access the board from a public computer, such as a library, internet cafe, university, etc. If you do not find this check box, it is likely that the board administrator has disabled this feature.
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What is "Delete all cookies"?
This option allows you to delete all cookies generated by 3.1 phpBB which keep you authenticated and logged into the board. Cookies also save the status messages (if read or unread) if this feature has been enabled by a board administrator. If you are having recurring problems of connection and disconnection to the forum, try deleting cookies.
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User Preferences and settings

How do I change my settings?
If you are a registered user, all your settings are stored in the data base of the forum. You can change from the user control panel. The link to it is usually found by clicking on your username at the top of board pages. This system will allow you to change all your settings and all your settings.
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How can I hide my username from the list of users online?
In the User Control Panel, under "Board preferences", you will find the option Hide my online status. If you select this option, you will be viewed by administrators, moderators and yourself. You will then be recorded (e) as a hidden user.
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The time is not correct !
It is possible that the time displayed is from a different time zone to yours. If that were the case, go to the User Control Panel and set the time zone to match your particular area, eg London, Paris, New York, Sydney, etc. Please note that setting the time zone, like most other settings, is only accessible to registered users. If you are not registered, this is the perfect opportunity to do so.
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I have set the timezone and the time is still wrong!
If you are sure (e) to have correctly set the time zone, but the time is still not correct, it is likely that the server clock is incorrect. Please contact an administrator to communicate the problem.
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My language is not in the list!
Either the administrator has not installed your language on the forum or the software has not yet been translated into your language. Try asking the board administrator if it is possible that it can install the translation you want. If the desired translation does not exist, you are free to volunteer and you start a new translation. For more information, please visit the website phpBB® (English).
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What do the pictures located next to my username?
Two images may appear next to your username when you view a topic. One of them may be an image associated with your rank, generally represented by stars, squares or rounds. It can indicate your activity according to the number of messages you have published, or to differentiate your particular status on the board. The other image, usually larger, is a familiar image as an avatar which is often unique and personal to each user name.
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How can I display an avatar?
In the user control panel, under "Profile", you can add an avatar by using one of four methods: the Gravatar service, avatar gallery, remote images or transfer of local images. The board administrator can choose to activate or not the avatar functionality and methods it wants to make available to users. If you are unable to use avatars, please contact a board administrator.
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What is my rank and how do I change it?
Ranks, which appear below your username, indicate your activity according to the number of posts you have made or identify specific users, such as administrators and moderators. In most cases, only a forum administrator can change the text of the ranks of the forum. Thank you not to abuse the system by posting unnecessarily to increase your rank on the forum. Most boards will not tolerate this method and an administrator or moderator will penalize you by lowering your post count.
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Why is asking me to connect when I click the email link for a user?
If the administrator has enabled this feature, only the registered users can send e-mails to other users from a dedicated form. This is to prevent misuse of the mail system by malicious users or robots.
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publishing issues

How do I post a new topic or reply?
To post a new topic in a forum, click the "New Topic" button. To post a reply to a topic or message, click on the "Reply" button. It may be that you need to register before you can post a message. Each week, a list of your permissions is displayed in the bottom of the forum and topic screen. For example: You can post new topics in this forum, you can forward attachments in this forum, etc.
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How do I edit or delete a message?
Unless you are an administrator or moderator, you can only edit or delete your own posts. You can edit one of your messages by clicking the appropriate button, sometimes within a time limit after the initial message was published. If someone has already replied to the post, a small text below the message will show the number of times you edited it along with the date and time of publishing. This little text will not appear if there is an issue made by a moderator or administrator, although they can write a discrete reason for editing. Please note that normal users can not delete their own message if a response was published.
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How can I add a signature to my post?
To add a signature to your messages, you must first create a user from the control panel. Once created, you can check the box Insert a signature since the posting form to add your signature. You can also add a signature that will be inserted in all your posts by checking the appropriate box in the user control panel. If you choose the latter option, it will be more useful to specify on each message you wish to insert your signature.
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How do I create a poll?
When posting a new topic or editing the first post of a topic, click on the tab "Create survey" located below the main posting form. If this tab is not available, it is likely that you do not have permission to create polls. Enter the title of the survey by including at least two options in the appropriate fields, each option to be inserted on a new line. You can set the number of options that users can insert modifying, during the vote, the number of "Options per user". You can also specify a time limit in days and allow or not allow users to change their votes.
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Why can not I add more poll options?
The limit for poll options is decided by the board administrator. If the number of options you can add to a survey seems too small, try asking the board administrator if possible to increase it.
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How do I edit or delete a poll?
As with posts, polls can only be edited by their author, moderators and administrators. To edit a poll, simply edit the first post of the topic because the survey is necessarily associated with it. If no one has voted, you can delete the poll or edit options. However, if votes were cast, only moderators or administrators can edit or delete it. This prevents to change the options of a poll in progress.
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Why can not I access a forum?
Some forums may be limited to certain users or groups of users. To read, write, publish or perform any other action, you need the appropriate permissions. Try to contact a moderator or board administrator to ask for access.
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Why can not I upload attachments?
The permissions for transferring attachments are granted by forum, by group or user. The board administrator has perhaps not authorized the transfer of attachments in the forum concerned or only certain user groups hold this authorization. For further information, please contact a board administrator.
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Why did I receive a warning?
Each forum has its own set of rules. If you violate any of these rules, you will receive a warning. Please note that this decision is only the administrator of the forum concerned, phpBB Limited is in no way responsible for what is applied or not. For further information, please contact a board administrator.
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How can I report posts to a moderator?
If the board administrator has enabled this feature, a dedicated button should be displayed next to the message you wish to report. By clicking on it you will find all the steps necessary to report the post.
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What does the button "Save as Draft" displayed when writing a subject?
It lets you save as drafts messages you want to finalize and publish later. You can resume the messages saved as drafts from the user control panel.
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Why does my post-it needs to be approved?
The board administrator may decide to submit to the checks and writing messages on the forum. It is also possible that the administrator has placed you in a select group of users if it deems necessary. For further information, please contact a board administrator.
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How do I bump my topic?
By clicking on the "Bump topic" when you're viewing it, you can put it at the top of the list of topics at the first page of the forum. However, if you do not see this link, this feature may be disabled or the time allowance between the lifts has perhaps not yet been reached. It is also possible to bump the topic simply by replying to it, but be sure to do so while respecting the rules of the forum.
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Formatting and Topic Types

What is BBCode?
BBCode is a special implementation of HTML, offering you more control over the formatting of a message. The use of BBCode is granted by the administrator, but it is also possible to disable it on each message from the posting form. BBCode is similar to the architecture of HTML, tags are enclosed in square brackets [and] rather than <and>. For more information on BBCode, see the guide which can be accessed from the posting page.
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Can I insert HTML code?
No, it is not possible to insert HTML code in this forum. Most of the formatting that can be achieved with HTML may be replaced by BBCode.
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What are emoticons ?
Emoticons are small images that can be used through a short code and allow to express feelings. For example, ":)" expresses joy, while on the contrary, ":(" expresses sorrow. You can view the full list of emoticons from the posting form. Try not to abuse however emoticons, they can quickly render a post unreadable and a moderator may decide to edit or delete it completely. the board administrator may also limit the number of emoticons that can be inserted to a message.
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Can I insert images?
Yes, you can insert images in your posts. If the forum administrator has allowed the insertion of attachments, you can transfer images to the forum. Otherwise, you will need to insert a link to a remote image hosted on a public web server, such http://www.exemple.com/mon-image.gif. You however can not put a link to the images on your own computer (unless, of course, that it is itself a web server), or insert a link to images hosted behind any authentication system, such as email services from Outlook or Yahoo, sites protected by a password, etc. To display the image use the BBCode [img] tag.
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What are global announcements?
Global announcements contain important information that you should check first. They appear at the top of every forum and within the user's control panel. The permissions on general ads are set by the board administrator.
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What are announcements ?
Announcements often contain important information about the forum in which you navigate and you should read them first. Announcements appear at the top of each page of the forum in which they were published. Just as general announcements, permissions for ads are set by the board administrator.
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What are the notes ?
The notes appear below announcements and only on the first page of the forum concerned. They are often quite important and it is recommended to consult whenever you have the opportunity. As with announcements and global announcements, permissions on the notes are set by the board administrator.
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What are locked topics ?
Locked topics are topics where users can no longer reply and any poll are automatically expired. Topics may be locked for many reasons by an administrator or moderator of the forum. You can also lock your own topics administrator has so decided.
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What are topic icons ?
Topic icons are small images that the author can insert to illustrate the content of his subject. The board administrator may have disabled this feature.
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User Levels and Groups

What are Administrators?
Administrators are members assigned with the highest level of control to the forum. These users can control all the forum operations, such as setting permissions, banning users, creating user groups or moderators, etc. They may also be entitled to moderate all forums. All this depends on the settings made by the board founder.
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What are Moderators ?
Moderators are individuals (or individual user groups) that regularly monitor the forums. They have the ability to edit or delete posts and lock, unlock, move, and split them in the forum they moderate. Generally, moderators are present for users to follow the rules imposed on the forum.
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What are User Groups?
User groups are a way for forum administrators to group multiple users. Each user can belong to several groups and each group can hold individual permissions. This simplifies the tasks administrators who can change permissions for many users at once, or grant them powers of restraint, or give them access to a private forum.
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Where are the usergroups and how do I join one?
You can view all user groups by clicking on the link "User Groups" from the user control panel. If you want to join one, click the appropriate button. However, all user groups are not open to new members. Some may require approval, others may be limited and some may even be invisible. If the group is open, you can join it by clicking on the dedicated button. If it requires approval, also click the appropriate button. The head of the user group will have to approve your request and may ask you the reason for your request. Thank you not harass a group leader if they reject your request.
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How can I become responsible for a group of users?
The head of a group of users is usually assigned when the user groups are initially created by a board administrator. If you are interested (e) by creating a user group, your first contact should be an administrator. Try to contact him by sending a private message.
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Why do some usergroups appear in a different color?
Forum administrators to assign a color to the members of a group of users to facilitate their identification.
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What is a "default user group"?
If you are a member of more than one user group, your default user group is used to determine what color and rank will be assigned by default. The board administrator may grant you permission to change your own default user group from the user control panel.
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What is the link "Team"?
This page lists the members of the Forum team are the administrators and moderators, plus some additional information such as the forums they moderate.
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private messaging

I can not send private messages !
Either you are not registered (e) and connected (e), or an administrator has disabled private messaging entirely on the forum, or a moderator or administrator decided to prevent you from sending private messages. For further information, please contact a board administrator.
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I keep getting unwanted private messages!
You can automatically delete private messages from a user using the rules of messages from the user control panel. If you receive private messages abused by another user, return these messages to moderators. They can prevent a user from sending private messages.
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I received a junk e-mail from someone on this board!
We're sorry. The submission form emails of this board includes safeguards to try to track users who send such messages. You should send by email a full copy of the email you received to the board administrator. It is very important to include headers containing information about the author of the email. It will then act accordingly.
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Friends and foes

What is my list of friends and foes?
You can use these lists to organize and sort some forum users. Members added to your friends list will be listed in the user's control panel to quickly check their online status and to send them private messages. Depending on the style used, posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default.
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How do I add or remove users to my list of friends and foes?
Within each user's profile, a link allows you to add them to your Friends list or ignored. Similarly, you can directly add users from the user control panel by entering their username. You can also remove them from your list using the same page.
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Search Forums

How do I search a forum or forums?
Enter a term in the search box located on the index, forum pages or topics pages. The advanced search is accessible by clicking on "Advanced Search" available on all pages of the forum. Access to the search depends on the style used.
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Why does my search return no results ?
Your search was probably too vague and included many common terms which are not indexed by phpBB. Try to be more specific and use different filters available in the advanced search.
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Why does my search return a blank page!
Your search returned too many results for the webserver to handle. Use the advanced search and try to be more specific in the terms used in the selection and forums in which you wish to search.
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How do I search for members?
Go to the "Members" page and click the link "Find a member".
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How can I find my own posts and topics?
Your own posts can be retrieved either by clicking on the "View your posts" in the user control panel, or by clicking on the "Search user's posts" on your own profile page or either by clicking the "shortcuts" menu at the top of the forum. To search for your topics, use the advanced search page and fill options available to you.
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Favorites and subscriptions

What is the difference between bookmarking and subscriptions?
In phpBB 3.0, adding a subject to favorites was similar to this feature in your browser. You may not receive notice when updating a subject added to favorites. In phpBB 3.1, the favorites are more similar to subscriptions. You can now receive notification when a bookmarked topic will receive an update. The subscription, meanwhile, warn you of the update of a forum or topic you are subscribed. Notification options for favorites and subscriptions can be changed from the user control panel, under "Board preferences".
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How can I add to your favorites or to subscribe to a specific topic?
You can add to your favorites or subscribe to a specific by clicking on the appropriate link in the menu topic "Thread Tools" at the top and bottom of topics and sometimes illustrated by a picture.
Answering a subject while checking the "Receive notification when a reply has published" is equivalent to subscribe to it.
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How do I subscribe to a specific forum?
You can subscribe to a specific forum by clicking on the "Subscribe forum" at the bottom of the forum page to which you are interested (e).
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How can I cancel my subscription?
To cancel your subscription, visit the User Control Panel and follow the links to your subscriptions.
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Attachments

What are the allowed attachments on this forum ?
Each board administrator can allow or disallow certain attachment types. If you are not sure (e) to know what is allowed or not, please contact a board administrator.
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How do I find all my attachments?
To find your list of attachments that you have uploaded, go to the User Control Panel and follow the links to the attachments section.
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About phpBB

Who developed this discussion forum software?
This software (in its unmodified form) is produced and distributed by phpBB LimitedWho is the rightful owner. It is made available under the GNU General Public License Version 2 (LPG-2.0) and can be freely distributed. For more information, please see About phpBB the official site (in English).
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Why X feature is not available?
This program was developed by and licensed through phpBB Limited. If you want to propose the integration of a new feature, please visit the phpBB Ideas Centre the official site (in English) where you can vote on ideas submitted by other users and suggest your own.
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Who do I contact about abuse or legal matters related to this board?
All administrators listed on the "The team" page should be an appropriate contact on these issues. If you get no response from them, then you should contact the owner of the domain (do a WHOIS query) Or, if it works on a free service (eg Yahoo, Free, etc.), abuse management service. Please note that phpBB Limited has absolutely no jurisdiction and can in no way be held liable over how, where and by whom this board is used. Do not contact the phpBB Limited in relation to any legal (incessant, insulting, defamatory, etc.) that are not directly connected with the website or phpBB.com the phpBB software itself. If you send an e-mail phpBB Limited about a third party use this software then you should expect a terse response or not to receive a reply.
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How do I contact a board administrator?
All forum users can use the form available on the "Contact us" if this feature has been enabled by the board administrator.
Forum members can also use the "team."
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